Utter confidence : how what you say and do influences your effectiveness in business / Ally Yates ; foreword by professor Neil Rackham.

By:

Yates, Ally

Material type:

TextPublication details: Herts : Panoma Press, 2017.Edition: First editionDescription: 178 p. ; ill. b&w ; 22 cmContent type:

text

ISBN:

9781784520984

Subject(s):

DDC classification:

650.1

Contents:

Ch. 1. Let me tell you a secret -- Ch. 2. Using behavioral analysis -- Ch. 3. Making meeting effective -- Ch. 4. Establishing your presence -- Ch. 5. Fostering creativity -- Ch. 6. Reacting -- Ch. 7. Expressing feelings -- Ch. 8. Influencing others -- Ch. 9. Behaviour analysis in virtual teams -- Ch. 10. Putting behaviour analysis into practice.

Summary: Do you ever feel frustrated, anxious or ineffective when communicating with others at work? Miscommunications lead to wasted time, productivity losses and in some cases upset and anger. It really does not need to be that way. Sharing the secrets of Behaviour Analysis, (the study of what we say and how we say it), Ally Yates draws on extensive academic research and over 30 years of corporate experience. With an informative, easy-to-read style the concepts are clearly explained and supported by illuminating examples and clever, practical tips for modifying your behaviour so that you can increase your effectiveness and achieve more positive outcomes.

Tags from this library: No tags from this library for this title. Log in to add tags.

Average rating: 0.0 (0 votes)

Holdings
Item type	Current library	Call number	Status	Barcode
Books	Marbella International University Centre Library	650.1 YAT utt (Browse shelf(Opens below))	Available	11565

Ch. 1. Let me tell you a secret --
Ch. 2. Using behavioral analysis --
Ch. 3. Making meeting effective --
Ch. 4. Establishing your presence --
Ch. 5. Fostering creativity --
Ch. 6. Reacting --
Ch. 7. Expressing feelings --
Ch. 8. Influencing others --
Ch. 9. Behaviour analysis in virtual teams --
Ch. 10. Putting behaviour analysis into practice.

Do you ever feel frustrated, anxious or ineffective when communicating with others at work? Miscommunications lead to wasted time, productivity losses and in some cases upset and anger. It really does not need to be that way. Sharing the secrets of Behaviour Analysis, (the study of what we say and how we say it), Ally Yates draws on extensive academic research and over 30 years of corporate experience. With an informative, easy-to-read style the concepts are clearly explained and supported by illuminating examples and clever, practical tips for modifying your behaviour so that you can increase your effectiveness and achieve more positive outcomes.

There are no comments on this title.

to post a comment.

Click on an image to view it in the image viewer