Rev. ed. of: The experience economy: work is theatre & every business a stage. 1999.

Includes bibliographical references and index.

Preview to the updated edition: Beyond goods and services --
Preview: Step right up --
Ch. 1. Welcome to the experience economy --
Ch. 2. Setting the stage --
Ch. 3. The show must go on --
Ch. 4. Get your act together --
Ch. 5. Experiencing less sacrifice --
Intermission: a refreshing experience --
Ch. 6. Work is theatre --
Ch. 7. Performing to form --
Ch. 8. Now act your part --
Ch. 9. The customer is the product --
Ch. 10. Finding your role in the world --
Encore: Exit, stage right.

In 1999, Joseph Pine and James Gilmore offered this idea to readers as a new way to think about connecting with customers and securing their loyalty. As a result, their book The Experience Economy is now a classic, embraced by readers and companies worldwide and read in more than a dozen languages.

And though the world has changed in many ways since then, the way to a customer's heart has not. In fact, the idea of staging experiences to leave a memorable –and lucrative– impression is now more relevant than ever. With an ongoing torrent of brands attacking consumers from all sides, how do you make yours stand out?

Welcome to the new Experience Economy. With this fully updated edition of the book, Pine and Gilmore make an even stronger case that experience is the missing link between a company and its potential audience. It offers new rich examples –including the U.S. Army, Heineken Experience, Autostadt, Vinopolis, American Girl Place, and others– to show fresh approaches to scripting and staging compelling experiences, while staying true to the very real economic conditions of the day.