Includes new preface by the author.

Pt. 1. The change problem and its solution.
Ch. 1. Transforming organizations: why firms fail.
Ch. 2. Successful change and the force that drives it --
Pt. 2. The eight-stage process.
Ch. 3. Establishing a sense of urgency.
Ch. 4. Creating the guiding coalition.
Ch. 5. Developing a vision and strategy.
Ch. 6. Communicating the change vision.
Ch. 7. Empowering employees for broad-based action
Ch. 8. Generating short-term wins.
Ch. 9. Consolidating gains and producing more change.
Ch. 10. Anchoring new approaches in the culture --
Pt. 3. Implications for the twenty-first century.
Ch. 11. The organization of the future.
Ch. 12. Leadership and lifelong learning.

From the ill-fated dot-com bubble to unprecedented M&A activity to scandal, greed, and ultimately, recession--we've learned that widespread and difficult change is no longer the exception. By outlining the process every organization must go through to achieve its goals, and by identifying where and how even top performers derail during the change process, it provides a practical resource for leaders and managers charged with making change initiatives work.