Performance dashboards :
Eckerson, Wayne W., 1958-
Performance dashboards : measuring, monitoring and managing your business / Wayne W. Eckerson. - 2nd ed. - Hoboken : John Wiley and Sons, c2011. - 318 p. : ill b&w ; 24 cm.
Includes index.
1. What are performance dashboards? --
2. The context for performance dashboards --
3. Assessing your organizational readiness --
4. Assessing your technical readiness --
5. How to align business and IT --
6. Types of performance dashboards --
7. Operational dashboards in action --
8. Tactical dashboards in action --
9. Strategic dashboards in action --
10. How to launch, manage and sustain the project --
11. How to create effective performance metrics --
12. How to design effective dashboards displays --
13. How to architect a performance dashboard --
14. How to deploy and integrate dashboards --
15. How to ensure adoption and drive positive change.
Explains what dashboards are, where they can be used, and why they are important to measuring and managing performance, providing a foundation for understanding performance dashboards, business intelligence, and performance management to optimize performance and accelerate results.
9780470589830
Management--Evaluation
Organizational effectiveness--Evaluation
658.401
Performance dashboards : measuring, monitoring and managing your business / Wayne W. Eckerson. - 2nd ed. - Hoboken : John Wiley and Sons, c2011. - 318 p. : ill b&w ; 24 cm.
Includes index.
1. What are performance dashboards? --
2. The context for performance dashboards --
3. Assessing your organizational readiness --
4. Assessing your technical readiness --
5. How to align business and IT --
6. Types of performance dashboards --
7. Operational dashboards in action --
8. Tactical dashboards in action --
9. Strategic dashboards in action --
10. How to launch, manage and sustain the project --
11. How to create effective performance metrics --
12. How to design effective dashboards displays --
13. How to architect a performance dashboard --
14. How to deploy and integrate dashboards --
15. How to ensure adoption and drive positive change.
Explains what dashboards are, where they can be used, and why they are important to measuring and managing performance, providing a foundation for understanding performance dashboards, business intelligence, and performance management to optimize performance and accelerate results.
9780470589830
Management--Evaluation
Organizational effectiveness--Evaluation
658.401