000			02790nam a2200253 i 4500
003			MIUC
005			20190515075832.0
008			150121s2011 nju||||| |||| 001 | eng d
020			_a9780470545157
040			_aMIUC _beng _cMIUC
082	0		_a658.401
100	1		_91532 _aParmenter, David
245	1	0	_aKey performance indicators : _bdeveloping, implementing and using winning KPIs / _cDavid Parmenter.
250			_a2nd ed.
260			_aHoboken : _bWiley, _cc2010.
300			_a299 p. ; _c24 cm.
504			_aIncludes bibliographical references and index.
505	0		_a1. Introduction to key results indicators -- 2. Foundation stones for implementing key performance indicators -- 3. Developing and using KPIs: a 12-step model -- 4. KPI team resource kit -- 5. Templates for reporting performance measures -- 6. Facilitator's resource kit -- 7. Critical success factors kit -- 8. Brainstorming performance measures -- 9. Implementation variations for small-to-medium enterprises and not-for-profit organizations -- 10. Implementation lessons.
520			_aAn in-depth look at how to create and use key performance indicators (KPIs), from the King of KPIs now updated and expanded. By exploring measures that have transformed businesses, David Parmenter has developed a methodology that is breathtaking in its simplicity and yet profound in its impact. Now in an updated and expanded Second Edition, Key Performance Indicators is a proactive guide representing a significant shift in the way KPIs are developed and used, with an abundance of implementation tools, including: - The four foundation stones that lead the development and use of KPIs - A 12-step model for developing and using KPIs with guidelines - A KPI resource kit including worksheets, workshop programs, and questionnaires - A new and pragmatic approach to finding critical success factors - Over 300 performance measures - Implementation variations for small to medium enterprises and not-for-profit organizations - New implementation short cuts - How to brainstorm performance measures - Templates for reporting performance measures - A resource kit for a consultant who is acting as a coach/facilitator to the in-house project team. Now including a discussion of critical success factors, as well as new chapters that focus on implementations issues and 'how to sections' on finding your CSFs and brainstorming the performance measures that report progress within the CSFs, Key Performance Indicators, Second Edition will help you identify and track your organization's KPIs to ensure continued and increased success.
650		0	_91533 _aPerformance technology
650		0	_91534 _aPerformance standards
650		0	_91410 _aOrganizational effectiveness
942			_2ddc _cBK