000			01689nam a2200241 i 4500
003			MIUC
005			20190423141420.0
008			150108s2011 njua|||| |||| 001 | eng d
020			_a9780470589830
040			_aMIUC _beng _cMIUC
082	0		_a658.401
100	1		_91409 _aEckerson, Wayne W., _d1958-
245	1	0	_aPerformance dashboards : _bmeasuring, monitoring and managing your business / _cWayne W. Eckerson.
250			_a2nd ed.
260			_aHoboken : _bJohn Wiley and Sons, _cc2011.
300			_a318 p. : _bill b&w ; _c24 cm.
500			_aIncludes index.
505	0		_a1. What are performance dashboards? -- 2. The context for performance dashboards -- 3. Assessing your organizational readiness -- 4. Assessing your technical readiness -- 5. How to align business and IT -- 6. Types of performance dashboards -- 7. Operational dashboards in action -- 8. Tactical dashboards in action -- 9. Strategic dashboards in action -- 10. How to launch, manage and sustain the project -- 11. How to create effective performance metrics -- 12. How to design effective dashboards displays -- 13. How to architect a performance dashboard -- 14. How to deploy and integrate dashboards -- 15. How to ensure adoption and drive positive change.
520			_aExplains what dashboards are, where they can be used, and why they are important to measuring and managing performance, providing a foundation for understanding performance dashboards, business intelligence, and performance management to optimize performance and accelerate results.
650		0	_9876 _aManagement _xEvaluation
650		0	_91410 _aOrganizational effectiveness _xEvaluation
942			_2ddc _cBK