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| 008 | 181116s2019 nyua b 001 0 eng | ||
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_aacquire _b2 shelf copies _xpolicy default (ex.) |
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_wxm06 2018-11-19 _frm16 2019-08-30 to S&B RR |
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| 010 | _a 2018053860 | ||
| 020 |
_a9781138498266 _q(hardback ; _qalk. paper) |
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_a9781138498259 _q(pbk. ; _qalk. paper) |
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_z9781351016551 _q(ebk) |
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| 040 |
_aDLC _beng _cDLC _erda _dDLC |
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| 042 | _apcc | ||
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_aHF5415.5 _b.B875 2019 |
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_a658.8/12 _223 |
| 100 | 1 |
_aButtle, Francis, _eauthor. |
|
| 245 | 1 | 0 |
_aCustomer relationship management : _bconcepts and technologies / _cFrancis Buttle and Stan Maklan. |
| 250 | _aFourth Edition. | ||
| 264 | 1 |
_aLondon ; _aNew York : _bRoutledge, Taylor & Francis Group, _c2019. |
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| 300 |
_axxiii, 444 pages : _billustrations ; _c25 cm |
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| 336 |
_atext _btxt _2rdacontent |
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| 337 |
_aunmediated _bn _2rdamedia |
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| 338 |
_avolume _bnc _2rdacarrier |
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| 500 | _aRevised edition of the authors' Customer relationship management, 2015. | ||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aCustomer relations _xManagement. |
|
| 700 | 1 |
_aMaklan, Stan, _eauthor. |
|
| 776 | 0 | 8 |
_iOnline version: _aButtle, Francis, author. _tCustomer relationship management _bFourth Edition. _dNew York : Routledge, 2019 _z9781351016551 _w(DLC) 2018055744 |