000			01791nam a2200253 i 4500
003			MIUC
005			20200330132018.0
008			170420s2015 nyua 001 | eng d
020			_a9781784520984
040			_aMIUC _beng _cMIUC
082	0		_a650.1
100	1		_93673 _aYates, Ally
245	1	0	_aUtter confidence : _bhow what you say and do influences your effectiveness in business / _cAlly Yates ; foreword by professor Neil Rackham.
250			_aFirst edition.
260			_aHerts : _bPanoma Press, _c2017.
300			_a178 p. ; _bill. b&w ; _c22 cm.
336			_2rdacontent _atext
505	0		_aCh. 1. Let me tell you a secret -- Ch. 2. Using behavioral analysis -- Ch. 3. Making meeting effective -- Ch. 4. Establishing your presence -- Ch. 5. Fostering creativity -- Ch. 6. Reacting -- Ch. 7. Expressing feelings -- Ch. 8. Influencing others -- Ch. 9. Behaviour analysis in virtual teams -- Ch. 10. Putting behaviour analysis into practice.
520			_aDo you ever feel frustrated, anxious or ineffective when communicating with others at work? Miscommunications lead to wasted time, productivity losses and in some cases upset and anger. It really does not need to be that way. Sharing the secrets of Behaviour Analysis, (the study of what we say and how we say it), Ally Yates draws on extensive academic research and over 30 years of corporate experience. With an informative, easy-to-read style the concepts are clearly explained and supported by illuminating examples and clever, practical tips for modifying your behaviour so that you can increase your effectiveness and achieve more positive outcomes.
650		0	_9477 _aInterpersonal communication
650		0	_9336 _aSuccess in business
650		0	_9524 _aBusiness communication
942			_2ddc _cBK