Includes bibliographical references and index.

Introduction --
Ch. 1. Learning --
Ch. 2. Time management --
Ch. 3. Creativity and ideas generation --
Ch. 4. Group dynamics and team working --
Ch. 5. Communication and interviewing skills --
Ch. 6. Verbal and written presentation skills --
Ch. 7. Assertiveness --
Ch. 8. Negotiation skills --
Ch. 9. Dealing with difficult people and difficult situations --
Ch. 10. Managing personal and organisational change.

Designed to give students a grounding in personal development and provide a context for their other studies, this new text on personal effectiveness, written by a leading author, is suitable for use on a range of undergraduate and postgraduate modules, including those relating to self-development, personal skills, learning and development, management skills, study skills and coaching, as part of general business of HRM degrees. This text seeks to be both comprehensive and accessible, through the use of learning aids. Each chapter includes: learning objectives and a synopsis of content; vignette examples to illustrate or demonstrate key points; self assessment questions to check understanding; and, references and further sources of information. The text suggests ways of working and interacting, and incorporates research and critical and analytical material in a way that is accessible to all levels. It covers key topics in personal development including: time management; team working; presentation skills; negotiation skills; and, assertiveness.