Getting to yes : negotiating agreement without giving in /
by Roger Fisher and William Ury ; with Bruce Patton, editor.
- 3rd ed.
- London : Penguin Books, c2011.
- 204 p. ; 20 cm.
1. Don't bargain over positions -- 2. Separate the people from the problem -- 3. Focus on interests, not positions -- 4. Invent options for mutual gain -- 5. Insist on using objective criteria -- 6. What if they are more powerful? -- 7. What if they won't play? -- 8. What if they use dirty tricks?
Offers a straightforward, universally applicable method for reaching mutually satisfying agreements.