TY - BOOK AU - Quintanilla,Kelly M. AU - Wahl,Shawn T. TI - Business and professional communication: keys for workplace excellence SN - 9781506369594 (pbk. : alk. paper) AV - HF5718 .Q56 2020 U1 - 658.4/5 23 PY - 2020///] CY - Los Angeles PB - SAGE KW - Business communication N1 - Includes bibliographical references (pages 385-397) and index ER -