Pt. 1. Directing the operation -- Ch. 1. Operation management -- Ch. 2. Operation performance -- Ch. 3. Operation strategy -- Ch. 4. Managing product and service innovation -- Ch. 5. The structure and scope of operations -- Pt. 2. Designing the operation -- Ch. 6. Process design -- Ch. 7. The layout and look of facilities -- Ch. 8. Process technology -- Ch. 9. People in operations -- Supplement to Chapter 9 – Work study -- Pt. 3. Deliver -- Ch. 10. Planning and control -- Ch. 11. Capacity management -- Supplement to Chapter 11 – Analytical queueing models -- Ch. 12. Supply chain management -- Ch. 13. Inventory management -- Ch. 14. Planning and control systems -- Supplement to Chapter 14 – Material requirements planning (MPR) -- Ch. 15. Lean operations -- Pt. 4. Development -- Ch. 16. Operations improvement -- Ch. 17. Quality management -- Ch. 18. Managing risk and recovery -- Ch. 19. Project management.
Operations may not run the world, but it makes the world run! To truly understand the way a business operates, you need to get your hands dirty – that's how you get your hands dirty – that's how you get to appreciate what's actually happening within an organization. Looking inside for the answers is what Operation Management is all about.
Learn from world-leading experts Nigel Slack and Alistair Brandon-Jones and benefit from their wealth of experience, helping improve businesses of all shapes and sizes. Strategic in its perspective, the book offers a comprehensive and practical way to explore key concepts and see them into action through a plethora of international examples.
What makes Operations Management, 9th edition work so well?
- Clear structure (thanks to the '4 Ds' model of operations management) - Real-life examples provided in 'operation in practice' boxes and case studies - Worked example blend qualitative and quantitative perspective - Critical commentaries pose alternative views where appropriate - Summary answers to key questions presented as practical bullet points
9781292253961 (print)
Production management Manufacturing processes Industrial management