TY  - BOOK
AU  - Smith,Howard
AU  - Fingar,Peter
TI  - Business process management: the third wave 
SN  - 0929652339 
U1  - 658.5 22
PY  - 2003///
CY  - Tampa, Florida
PB  - Meghan-Kiffer Press
KW  - Reengineering (Management)
KW  - Technological innovations
KW  - Strategic planning
KW  - Management information systems
KW  - Information technology
KW  - Information resources management
KW  - Organizational change
N1  - Includes bibliographical references and index; Introduction -- 
Ch. 1. The Next Fifty Years -- 
Ch. 2. A Walk Over the Hill -- 
Ch. 3. Enterprise Business Processes -- 
Ch. 4. Business Process Management -- 
Ch. 5. Reengineering reengineering -- 
Ch. 6. Business Process outsourcing -- 
Ch. 7. management Theory, R.O.I. and Beyond -- 
Ch. 8. Implementing Business Process Management -- 
Ch. 9. Tomorrow's Interview in BPM3.0 Magazine -- 
Epilog -- 
Appendix A. The Language of Process -- 
Appendix B. Business Process Management -- 
Appendix C. The Theoretical Foundations of the Thrid Wave -- 
Appendix D Lessons Learned from Early Adopters -- 
Appendix E. The New MBA Curriculum -- 
Index
N2  - While the vision of process management is not new, existing theories and systems have not been able to cope with the reality of business processes - until now. This book heralds a breakthrough in process thinking that obliterates the business-IT divide, utterly transforms today's information systems and reduces the lag between management intent and execution
ER  -