Business process management : the third wave /
Howard Smith, Peter Fingar.
- 1st ed.
- Tampa, Fla. : c2003.
- xvi, 292 pages : illustrations b&w ; 24 cm.
Includes bibliographical references and index.
Introduction -- Ch. 1. The Next Fifty Years -- Ch. 2. A Walk Over the Hill -- Ch. 3. Enterprise Business Processes -- Ch. 4. Business Process Management -- Ch. 5. Reengineering reengineering -- Ch. 6. Business Process outsourcing -- Ch. 7. management Theory, R.O.I. and Beyond -- Ch. 8. Implementing Business Process Management -- Ch. 9. Tomorrow's Interview in BPM3.0 Magazine -- Epilog -- Appendix A. The Language of Process -- Appendix B. Business Process Management -- Appendix C. The Theoretical Foundations of the Thrid Wave -- Appendix D Lessons Learned from Early Adopters -- Appendix E. The New MBA Curriculum -- Index.
While the vision of process management is not new, existing theories and systems have not been able to cope with the reality of business processes - until now. This book heralds a breakthrough in process thinking that obliterates the business-IT divide, utterly transforms today's information systems and reduces the lag between management intent and execution.
0929652339
Reengineering (Management) Technological innovations Strategic planning Management information systems Information technology Information resources management Organizational change