TY  - BOOK
AU  - Anupindi,Ravi
AU  - Chopra,Sunil
AU  - Deshmukh,Sudhakar D.
AU  - Van Mieghem,Jan A.
AU  - Zemel,Eitan
TI  - Managing business process flows
SN  - 0139077758
U1  - 658.5 
PY  - 1999///
CY  - Upper Saddle River
PB  - Prentice Hall
KW  - Production management
KW  - Process control
N1  - Includes bibliographical references; Pt. 1. Process management and strategy -- 
Ch. 1. Products, processes, and performance -- 
Ch. 2. Operations strategy and management -- 
Pt. 2. Process flow measurement -- 
Ch. 3. Process flow measures -- 
Ch. 4. Flow-time analysis -- 
Ch. 5. Flow-rate and capacity -- 
Ch. 6. Inventory analysis -- 
Pt. 3. Process flow variability --
Ch. 7. Managing flow variability: safety inventory -- 
Ch. 8. Managing flow variability: safety capacity -- 
Ch. 9. Managing flow variability: process control and capability -- 
Pt. 4. Process integration -- 
Ch. 10. Process synchronization and improvement -- 
Appendix 1. MBPF Checklist -- 
Appendix 2. Background material in probability and statistics
N2  - Written for graduate level (MBA) courses in Operations Management, this brief book focuses on only the 'essential' core concepts in operations. This book takes the novel approach that operations management is the design and management of business processes and uses this process view as the unifying theme to study these core concepts.
The core concepts are discussed in three steps: 
1) first model and understand the process and its flows; 
2) then study causal relationships between process structure and certain performance metrics;
3) formulate implications for managerial actions by filtering out managerial levers ('process drivers') and their impact on process performance. 
The objective of this book is to show that managers can control process structure and process drivers to achieve desired business process performance.
It uses a process view as the unifying paradigm to focus on the essence of operations
ER  -