The memory jogger II : a pocket guide of tools for continuous improvement & effective planning /
Michael Brassard & Diane Ritter.
- 1st ed.
- Salem : GOAL/QPC, 1994.
- vii, 164 p. : ill. b&w ; 14 cm.
How to use The Memory Jogger II -- Tool selector chart -- Introduction -- Activity network diagram (AND) -- Affinity diagram -- Brainstorming -- Cause & effect / Fishbone diagram -- Check sheet -- Control charts -- Data points -- Flowchart -- Force field analysis -- Histogram -- Interrelationship diagram (ID) -- Matrix diagram -- Nominal group technique (NGT) -- Pareto chart -- Prioritization matrices -- Problem-solving / Process-improvement model: improvement storyboard -- Process capability -- Radar chart -- Run chart -- Scatter diagram -- Team guidelines -- Tree diagram.
The Memory Jogger II is an easy-to-use pocket guide that describes tools to help you make continuous improvements in an organization. The tools help people at all levels participate in identifying and solving problems; eliminating rework; streamlining processes; improving cross-functional communication; decreasing costs; and measuring results. The guide supports organization-wide consistency and participation in creating organizational breakthroughs and improvements.
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