TY - BOOK AU - Fahy,John AU - Jobber,David TI - Foundations of marketing SN - 9780077137014 U1 - 658.8 PY - 2012/// CY - London PB - McGraw-Hill Education, KW - Marketing N1 - Includes index and glossary; Pt. 1. The market-led organization. 1. The nature of marketing. 2. The global marketing environment. 3. Understanding customer behavior. 4. Marketing research and customer insights. 5. Market segmentation, targeting and positioning -- Pt. 2. Creating customer value. 6. Value through products and brands. 7. Value through services, relationships and experiences. 8. Value through pricing -- Pt. 3. Delivering and managing customer value. 9. Integrated marketing communications: mass communications techniques. 10. Integrated marketing communications: direct communications. 11. Distribution: delivering customer value. 12. Marketing planning and strategy N2 - Demonstrates how marketing affects our every day lives, considering both the decisions we make as consumers and decisions marketing professionals make in response to their customers ER -