Ch. 1. Giving from the heart --
Ch. 2. Communication that blocks compassion --
Ch. 3. Observing without evaluating --
Ch. 4. Identifying and expressing feelings --
Ch. 5. Taking responsibility for our feelings --
Ch. 6. Requesting that which would enrich life --
Ch. 7. Receiving empathically --
Ch. 8. The power of empathy --
Ch. 9. Connecting compassionately with ourselves --
Ch. 10. Expressing anger fully --
Ch. 11. Conflict resolution and mediation --
Ch. 12. The protective use of force --
Ch. 13. Liberating ourselves and counseling others --
Ch. 14. Expressing appreciation in nonviolent communication.

The latest edition of the communication guide that has sold more than 1,000,000 copies An enlightening look at how peaceful communication can create compassionate connections with family, friends, and other acquaintances, this international bestseller uses stories, examples, and sample dialogues to provide solutions to communication problems both at home and in the workplace. Guidance is provided on identifying and articulating feelings and needs, expressing anger fully, and exploring the power of empathy in order to speak honestly without creating hostility, break patterns of thinking that lead to anger and depression, and communicate compassionately. Practical nonviolent communication skills are partnered with a powerful consciousness and vocabulary that can be applied to personal, professional, and political differences. Included in the new edition is a complete chapter on conflict resolution and mediation.